Policy

1. Privacy Policy
Smootheelicious Ltd do not store credit card details nor do we share customer details with any Third Parties.

2. Cancellation and Refund Policy
Smootheelicious Ltd will refund full payment including delivery charge if applicable for goods that are damaged or defrosted, aslong as you are present at the delivery to inform us immediately. We must reiterate we cannot be liable for goods that have been signed and accepted in good condition. We remind you to put your delivery of frozen smoothie sachets in the freezer immediately upon delivery.

3. Delivery Policy
We aim to deliver within four working days and we will arrange a morning delivery on a specified day and notify you of this day. You need to be present for the delivery as you will be receiving frozen product that needs to go into the freezer immediately. By agreeing to these terms and conditions you are consenting to receiving dry ice, and we ask that you read our dry ice information section in detail to learn about the safe handling of dry ice. For more information on our delivery information please read our Delivery Information section in detail.